SMS Text Messaging Terms and Conditions

These Terms and Conditions govern the text messaging programs offered by Townsen Memorial Health System LLC (“Townsen,” “we,” “us,” or “our”). By enrolling in or participating in a Townsen text messaging program, you agree to these Terms. Our SMS Text Messaging Privacy Policy, available at https://www.townsenmemorial.com/sms-privacy-policy, is part of these Terms.

Depending on the program you join, Townsen sends appointment confirmations and reminders; scheduling, registration, and check-in messages; pre-procedure and post-procedure instructions; patient portal and test result notifications; billing and account messages; one-time passcodes; patient satisfaction surveys; and, only with your separate written consent, marketing messages. Messages are sent by Townsen or by a vendor on our behalf and identify Townsen as the sender.

You enroll by providing your mobile telephone number and agreeing to receive text messages through a registration or intake form, an online scheduling form, your patient portal communication preferences, an electronic consent form, or another documented opt-in method. Consent to receive text messages is not a condition of receiving medical treatment or of purchasing any goods or services. Marketing messages require your separate prior express written consent. When you enroll in a recurring program, we will send a confirmation message that identifies Townsen and tells you how to get help and how to opt out.

Message frequency varies and depends on your appointments, the services you receive, and the programs you have joined.

Message and data rates may apply to each message sent to you and each message you send to us. Contact your wireless carrier with questions about your text or data plan.

You may opt out at any time by replying STOP to any message from us. We also honor replies of QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE, and requests made by any other reasonable method, including a call or email to the contacts in Section 7. We may send one final message confirming your opt-out. If you receive more than one type of text message from us, our confirmation message may ask whether you want to stop all text messages from Townsen or only that type; if you do not respond, we will stop all text messages to your number that require your consent. We will honor your request promptly, and in any event within ten business days. You may re-enroll at any time.

Reply HELP to any message for assistance, or contact us at 1-877-494-9487 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Townsen Memorial Health System LLC, Attention: Privacy Officer, 1475 FM 1960 Bypass Road East, Humble, TX 77338. Telephone: 1-877-494-9487. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.. Website: https://www.townsenmemorial.com.

Text messaging may not be available on all carriers or devices. Delivery is not guaranteed and may be delayed or fail for reasons outside our control. Carriers are not liable for delayed or undelivered messages.

Do not use text messaging for emergency or urgent medical needs. In an emergency, call 911 or go to the nearest emergency room.

Our SMS Text Messaging Privacy Policy explains how we collect, use, protect, and share your information. We do not share, sell, rent, or provide your mobile information, including your mobile telephone number and your text messaging opt-in and consent data, to third parties or affiliates for marketing or promotional purposes.

Keep your mobile telephone number current with us. If you change or give up your number, tell us promptly so that messages intended for you do not reach someone else. Anyone with access to your mobile device may be able to read our messages.

We may update these Terms from time to time. Updates will be posted on our website with a revised effective date. Your continued participation after an update is subject to the updated Terms and to any additional consent the law requires.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.